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Returns
EASY RETURNS
How do I return my product(s)?
To return your product(s) please notify us via email at returns@roostersailing.co.za with the word RETURNS as the subject of your mail. Please also include your invoice number or order number so we know who we are talking to.
How do I exchange my product(s)?
To exchange your product(s) please notify us via email at returns@roostersailing.co.za with the word EXCHANGES as the subject of your mail. Please also include your invoice number or order number so we know who we are talking to.
Am I eligible for a refund or exchange?
You have 30 days to return a product(s) from the date your received it.
To be eligible for a return, your product(s) must be:
-
- Unused and in the same condition that you received it.
- In the original packaging.
- Your product(s) must have been purchased from our Rooster Store.
What address do I send the product(s) to?
Please send the product(s) to the return address at the bottom of the page.
You will be responsible for paying the shipping costs for returning your product(s) to us.
Please provide us with a tracking number for the courier service returning your product(s).
Our prefered courier services are Pudo Locker, Postnet and the Courier Guy.
When will my refund be sent?
Our customer service representitive will process the refund once the products are returned and are deemed elligible.
Can I get a refund or exchange on customized product(s)?
Unfortunately, no refunds or exchanges will be processed on customised products or the cost to customise the products unless such products are deemed to be covered under the manufacturers warranty.
I have not yet received my refund.
If you haven’t received your refund yet, please check your bank account balance. Then contact us on returns@roostersailing.co.za and let us know so we can assist you.
RETURN ADDRESS
Courier Services:
Att: Mark Dawson
218 Fordyce Road
Walmer
Port Elizabeth
6070
Tel: +27 (0)76 306 4601
Email: returns@roostersailing.co.za
Pudo Locker Service:
Sasol Buffelsfontein
1 Buffelsfontein Rd,
Greenshields Park